Customer Resource Center
FAQs - Freq Asked Questions
The General FAQ is a vast repository of information encompassing a wide range of topics/subjects.Sales & Marketing Resources
Sales & Marketing Resources, View/Download Master Selling Guides & Marketing Flyers!Product Information Videos
Videos showcasing the products we offer and all of the need-to-know features and options you can purchase when ordering from us!Important Information
Company Policies, Economic Nexus Sales Tax, California Prop 65 and more.
Recent Articles
Lithium-Ion Battery Products Warning
Risk of Fire or Explosion: Do not expose to excessive heat (above 140° Fahrenheit (or 60° Celsius)), direct sunlight, or fire. Do not puncture, crush, or disassemble the battery. Avoid Short Circuits: Keep away from conductive materials (e.g., metal ...Faux Suede - Color Chart
Less Than Minimum Formula
We will walk you through the Less Than Minimum Formula (LTM), and how it works. On the Product Display Page (PDP), if the product states LTM formula applies you can order less than the 1st published increment and price point. If a product DOES NOT ...Acceptable Forms of Payment and Staying PCI Compliant
PCI Compliance Guide: Email Communication Introduction Payment Card Industry Data Security Standard (PCI DSS) compliance is essential for any organization that handles credit card information. Adhering to these standards ensures the security of ...Bags and Totes Informational Videos
Video Table of Contents: 0:05 Intro: Welcome to the Customer Resource Center Informational Video on Bags and Totes 0:12 Bags and Totes: These versatile accessories are crucial for our everyday lives as they blend both functionality, eco-consciousness ...
Popular Articles
Embroidered Patch - Thread Chart
Why are some products allowed to be shipped by Third Party and some not? (Q&A)
Question: Why are some products allowed to be shipped by Third Party and some not? Answer: With us able to offer so many different products we do have multiple factories located all over the United States and abroad to be able to serve quality ...What is your transit time from overseas? (Q&A)
Question: What is your transit time from overseas? Answer: We ship from overseas utilizing three carriers, we always ship the fastest method possible inbound from our overseas facility. UPS: All products shipped directly from our overseas factories ...Embroidered Patch Informational Video
Video Table of Contents: 0:05 Intro: Welcome to the Customer Resource Center informational video on embroidered patches. 0:11 Embroidered: Embroidered patches are our most popular patch type. The structure of embroidered patches is made up of thread ...Can you Mix and Match Material or Imprint Colors on Lanyards? (Q&A)
Question: Can you Mix and Match Material or Imprint Colors on Lanyards? Answer: Yes, you can mix and match both material & imprint colors on a lanyard as long as the imprint itself is staying the same across all of the lanyards. General rule of thumb ...