What is your Product Return Policy?

What is your Product Return Policy?

Effective Date: June 1st 2023

Thank you for choosing IDProductsource. We strive to provide you with the best possible shopping experience. In the event that you need to return a product, we have established the following return policy to ensure a smooth and hassle-free process.
  1. Eligibility for Return:

    • Products must be returned within 30 days from the date of shipment and tracking number dispatched.
    • The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and labels intact.
    • Proof of purchase, such as the original receipt or order confirmation, is required for all returns.
  2. Products Not Eligible for Return: The following items are not eligible for return, except in the case of a manufacturing defect or shipping error:

    • Personal care item, Lip Balms
    • Customized or personalized products, unless there is a manufacturing defect or error on our part.
  3. Return Process: To initiate a return, please follow these steps:

    • Contact our customer support team within 30 days of your shipment/tracking number dispatched to request a return authorization.
    • Provide your order details, including the product name, order number, and reason for the return.
    • Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
  4. Packaging and Shipping:

    • Pack the product securely in its original packaging to prevent any damage during transit.
    • Clearly write the return authorization number (RMA) on the package.
    • Ship the product back to the designated return address provided by our customer support team.
    • The cost of return shipping is the responsibility of the customer unless the return is due to a manufacturing defect or shipping error on our part.
  5. Refund or Exchange:

    • Once we receive the returned product and verify its condition, we will process your refund or exchange.
    • Refunds will be issued using the original payment method within 7 business days.
    • If you choose to exchange the product, we will ship the replacement to you as soon as possible, subject to product availability and price difference.
  6. Exceptions:

    • In the case of a manufacturing defect or shipping error on our part, we will cover the cost of return shipping and provide a full refund or exchange.
    • If a product is returned damaged or missing parts due to negligence or misuse, we reserve the right to reject the return or charge a restocking fee.
  7. Customer Support: For any questions or assistance regarding returns, please contact our customer support team. We are here to help you throughout the process and ensure your satisfaction.

Please note that this return policy applies to purchases made directly from IDProductsource.

We reserve the right to update or modify this return policy at any time without prior notice. Please check our website or contact our customer support team for the most up-to-date information.

Thank you for your understanding and cooperation.

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